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UGG Australia: Products & Services

Ugg Australia is an iconic footwear brand that specializes in selling sheepskin lined boots. They also sell a selection of other shoes and clothing items, mostly casual in style.

They are renowned for using high quality sheepskin and other materials in their designs. They also craft their products to a high quality. In addition their designs feature fashion styling that sets them apart from many other basic sheepskin boot lines.  For example, sheepskin boots covered in sequins, and heeled ugg boot styles that look like shoes from the outside.

Ugg Australia sells products for men, women and children. 

Their men's products include; shoes, boots, slippers, sandals, mens bags, accessories and apparel.

Their women’s prodycts include; fashion footwear styles, boots, slippers, casuals, sandals, apparel, handbags and the I do collection (A bridal range)

Their kids products include; shoes for big kids, little kids, and babies. 

UGG Australia: Company Background

Ugg Australia is not an Australian company as the name seems to imply, however its story does start in Australia. During the 1970s a man named Brian Smith spent some time in Australia and during this time he fell in love with sheepskin boots. In 1978 he brought a bag of sheepskin boots back to California with him. He began creating and selling his own styles. His designs became popular with celebrities, including Oprah and the brand grew from strength to strength. The range also began to expand to not only sheepskin boots, but regular footwear, clothing and accessories. 

UGG Australia: Customer Feedback & Reviews

Ugg Australia gets mixed feedback across the Internet. On bizrate they get great feedback, on Sitejabber they get average feedback and on epinions they get not so good feedback. Overall any issues seem to revolve around shipping and customer service. Let’s check out some comments left on each site.

 On Bizrate Ugg Australia gets an overall rating of 9.2 out of 10 and this falls into the outstanding bracket.

Maria saysI love my new Ugg boots! I have tons of them and I buy them all the time! It's so easy on your website and they are a great product!

Sweetpea says "Love ordering from Ugg Australia. Everything is shipped very quickly and received in just a few days.Excellent customer service."

On Sitejabber, Ugg Australia scores a 3.2 out of 5 with 27 reviews left.

steph w. says “aaaarrrgghh!! believe me, this website is 100% GENUINE, the real deal, bbbuuuuutt the customer service is TERRIBLE and the website has more faults and glitches than any i've ever seen!!

Cindy M. says”I placed an order for 4 pairs of Uggs. When I originally placed the order, I entered one of the pairs with a wrong size. I sent an email and got a nice reply from Customer Service and they made the change for me. That was really nice. My order arrived in just a few weeks as it was an international shipment.

On epinions, Ugg Australia has been reviewed by 14 customers and only gets a 1.5 out of 5.

spencetron says “I purchased an order and paid for the 15 dollar 2 day delivery. UMMM YA its been about 2 weeks. Emailed them and still no reply!”

michellekidd, says “ordered 6th december 2010 given tracking number and not recieved goods , emailed a zillion times n no reply has anyone got a telephone number for these people , i am so angry”

UGG Australia: Business Credibility & Trustworthiness

Ugg Australia is not a Better Business Bureau (BBB) business. However, they have been rated by the BBB. They are listed as Deckers Outdoor Corporation (aka Ugg Australia). Their present BBB rating is a D on a scale A+ through to F. What lowered their score was failure to respond to 12 complaints filed against them. To check their current report, click here

Ugg Australia does not appear to have any other accreditations, but sometimes fashion magazines recommend Ugg Australia products to their readers. 

UGG Australia: Website Popularity & Google Ranking

Ugg Australia is a reasonably popular website. Their Google PageRank is currently a 5 out of 10, with the higher the score the better. This is a fairly good score for a fashion website. To put it into perspective, really well known brands like Victoria’s Secret and Forever 21 score a 6.

Their Alexa global traffic score is 29,405. Alexa states that sites listed in the top 100,000 are probably doing okay traffic wise.

Their Compete rank is 14,933 and most months they get hundreds of thousands of unique visitors to their site.

They are listed on the Yahoo directory, but not on the DMOZ directory. 

UGG Australia: Social Media Presence

Ugg Australia has social media presences on Facebook, Twitter and YouTube. On Facebook they have a large following with over 1.3 million likes and recently they have been posting updates to this site every few days or so.

On Twitter they have over 26,000 followers and they post here a few times a week. On YouTube they have 76 subscribers. They also have a blog on tumblr.

UGG Australia: Website Security & Safety

Ugg Australia appears to be a safe and secure website. A check using the Google Safe browsing tool revealed that they are not currently listed as a suspicious website. Google says “Of the 54 pages we tested on the site over the past 90 days, 0 page(s) resulted in malicious software being downloaded and installed without user consent. The last time Google visited this site was on 2012-07-29, and suspicious content was never found on this site within the past 90 days.” If you would like to check the current safe browsing report, click here.

In addition, when you proceed to checkout you will notice that the http: changes to https: showing that they encrypt these pages to protect your financial information. 

UGG Australia: Pricing & Packages

Ugg Australia prices for sheepskin boots and many of their other items are in the upmarket range, but their products do feature several points of difference justifying this. You will find cheaper sheepskin boots on lots of sites, but often the sheepskin they use is not as comfortable. They are also often only basic style, rather than fashion forward styles like Ugg Australia offers.

A brief guide to some common Ugg Australia price ranges:

  • Classic women’s ugg boots: $135-$395
  • Baby footwear $25-$65
  • Slippers $80-$120
  • Women’s sandals $50-$150
UGG Australia: Shipping Rates & Policies

US customers receive free UPS ground shipping on orders at Ugg Orders are processed within 3 business days.  You can also choose to pay for UPS Air service and these orders are processed on the same day when payment is received and verified before 9:00am Arizona time.

They also ship to most destinations around the world. Different destinations attract different shipping fees. As a guide though, other international locations are charged a flat rate of $50 for shipments. This is via UPS.

As mentioned in the customer feedback section, some customers have experienced delivery delays, so this is something to bear in mind. 

UGG Australia: Payment Methods Accepted

Ugg Australia accepts two forms of payment; credit cards on their own website and PayPal. The credit cards they accept include; Visa, American Express, MasterCard, and Discover card. They verify all credit cards, so your billing address needs to be as it appears on your billing statement.  The fact they accept PayPal lets you choose between paying by credit card without giving your financial information to Ugg Australia, bank transfer or PayPal balance. 

UGG Australia: Returns, Refunds & Exchange Policy

On purchases from the Ugg Australia website, the call center, or one of their authorized ugg retailers they offer refunds for up to 30 days from the original invoice date. Those who purchased from the website or call center are often eligible for free return shipping. If you want to make an exchange this will also ship back out for free.  If you did not purchase your product/s from they can offer you an exchange or site credit, but no refund.

Their products also come with a one year limited warranty from the date of purchase. This doesn’t apply to wear and tear signs, but applies if your item is faulty due to defective materials or workmanship.  

UGG Australia: Product images & screenshots
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Excellent review.

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